The government could save as much as £70 billion by 2020 if it adopted plans to eliminate paper and digitise its activities, work smarter with fewer staff in Whitehall, shop around for the best procurement deals, and accelerate the use of data and analytics.
A Policy Exchange report, Smaller, Better, Faster, Stronger, shows how the government is wasting billions of pounds by relying on paper based public services. The Crown Prosecution Service prints one million sheets of paper every day while two articulated trucks loaded with letters and paper work pull into the Driving and Vehicle Licensing Authority (DVLA) every day. In order to complete a passport application form online, the Passport Office will print the form out and post it back for the individual to sign and send back.
The paper argues that in the near future, everything the government does should be online, unless a face-to-face interaction is essential. The UK is already nation of internet users with nearly 6 in 10 people accessing the internet via a smartphone. People expect even simple government services like tax returns or driving licences to be online. Fully transforming government with digital technologies could help close the gap between productivity in the public and private sectors.
The report also calls for stronger digital and data skills in Whitehall, making the point that senior officials will make or break this agenda by the interest they take in digital and their willingness to keep up with the times.
Read more about the report at PolicyExchange.org
