Southwest Airlines is deploying customer contact and workforce optimisation systems in the cloud reports Computerweek. Southwest has gone to existing supplier Aspect for a variety of hosted cloud contact centre systems, which will see Southwest consolidate its systems from multiple Read more…
(Reuters) – A sharp-eyed employee of Britain’s John Lewis Partnership JLP.UL helped uncover a seven-year salary underpayment to staff that will cost the retailer 40 million pounds to fix. The staff-owned group, which trades from 39 department stores and the Read more…
Joab Jackson reports that following through on a policy change announced in 2012, IBM has started restricting availability of hardware patches to paying customers, spurring at least one advocacy group to accuse the company of anticompetitive practices. IBM “is getting Read more…