Southwest Airlines is deploying customer contact and workforce optimisation systems in the cloud reports Computerweek. Southwest has gone to existing supplier Aspect for a variety of hosted cloud contact centre systems, which will see Southwest consolidate its systems from multiple vendors to a single environment provided and supported by Aspect. Read more…
News broke this week about IBM’s latest file leak, writes Ryan Kalember, where a former employee with access to confidential information regarding IBM’s play in cloud computing technology leaked hundreds of pages of documentation, shedding light on IBM’s weakness within the cloud computing industry. While this is terrible news for Read more…
HP has announced it will offer SAP’s in-memory database HANA in as-a-service mode. HP has not made a price list available, saying only “Pricing will vary according to client need.” No information has been released regarding details of the hardware that will power the service. The service will first be Read more…