For the first time, Gartner has included BlackBerry in the Mobile Device Management Magic Quadrant. BlackBerry has been in the MDM space for more than a decade and has the largest base of MDM customers globally, so we are delighted to be included in the Magic Quadrant. BlackBerry Enterprise Service Read more…
Southwest Airlines is deploying customer contact and workforce optimisation systems in the cloud reports Computerweek. Southwest has gone to existing supplier Aspect for a variety of hosted cloud contact centre systems, which will see Southwest consolidate its systems from multiple vendors to a single environment provided and supported by Aspect. Read more…
(Reuters) – A sharp-eyed employee of Britain’s John Lewis Partnership JLP.UL helped uncover a seven-year salary underpayment to staff that will cost the retailer 40 million pounds to fix. The staff-owned group, which trades from 39 department stores and the 295-store Waitrose supermarket chain, said on Thursday the intervention of Read more…